Trading Terms

Ordering From Winery Finery:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 1-2 Business days for delivery within the UK, 3-6 Business days for Europe and 5-12 Business days for Rest of World.

Payment:

We accept payments via WorldPay and PayPal, which both allow safe and secure online payments with your credit or debit card. Your card details are therefore not visible or stored on our website and can not be viewed by any of our staff.

We can also take payments by credit or debit card over the phone - please call us on 0795 2583330 if you prefer this option.

Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s.

Packaging:

At Winery Finery, we want you to receive your goods in the same great condition they left us and we always ensure that all purchases are safely and securely packaged.

We to buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged, please contact us to arrange the return and replacement of the goods free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage is FREE OF CHARGE. Items mailed within the UK will normally be sent by Royal Mail First Class delivery and insured for £30.00. Heavier items may be sent by a 48-hour courier service and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email or phone us at the above for a quote BEFORE placing your order. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email or phone us at the above for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent by Courier and will normally be insured for the replacement value of the item. If a buyer requires enhanced insurance or an expedited service please email or phone us at the above for a quote BEFORE placing your order. We reserve the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Returns:

If for any reason you are not entirely satisfied with your item, please email or phone us at the above. We will strive to resolve any issues you may have.

We accept returns within 14 days of purchase. Please note we will only reimburse the return postage costs for the item if it is faulty or damaged.

We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. 

Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal Mail/Courier Service, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Fast UK Delivery

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